Testimonials – Customer Service
A.E. Concrete prides itself on providing excellent customer service. We are continually evaluating and improving our products & services and initiate a yearly company survey to gain valuable feedback from our customers, consultants, and distributors. Each year we focus our corporate objectives and goals to address the top three areas requiring improvements. Here are some results from our most recent company survey:
What we did Right! Customer Comments
"Helpful technical sales reps. Online services – online shop drawings are extremely helpful and provide quick access for engineers to see if A.E. products are suitable for our projects".
"Willingness to help and get things right. Checking my company’s drawings and catching mistakes & phoning to make sure you get the right criteria before you make the product".
"The extra effort that the employees have made in providing great customer service, even beyond the call of duty. i.e.: opening on a weekend to provide access to required BC Hydro materials. Thank You!"
"AE provides us good engineering data and quotations for budgeting purposes"
Areas Targeted For Improvement
- Product Inventory.
- Meeting Customer’s delivery requirements.
- Competitive Pricing.
A.E. Concrete is looking forward to your feedback and hope we have met your expectations. If you would like to participate in our annual company survey – please contact us at 604-576-1808 or email, or send in your suggestions / comments anytime on how we can improve our products and services to you.
To learn more about our Customer Survey / Testimonial Information please contact one of our technical sales representatives by phone: 604-576-1808 or email.
We Make Your Ideas CONCRETE!